Feedback, Compliments & Complaints
Your voice helps us grow.
At Hunter Valley Supports, we are committed to providing high-quality services that meet your needs and expectations. Whether you’d like to share a compliment, make a suggestion, or raise a concern, we want to hear from you. Your feedback helps us grow, improve, and ensure your rights are always respected.
If you need assistance completing this form, you are welcome to ask a friend, family member, or support person to help on your behalf.
Feedback & Compliments
Share Your Experience
At Hunter Valley Supports, your feedback is important to us, good and bad.
It helps us understand what matters to you and plan services that genuinely meet your needs. We want to be dynamic and responsive to every person who accesses our services.
Complaint
Making a Complaint
We value your voice.
At Hunter Valley Supports, we believe every person has the right to feel safe, heard, and respected. Whether you receive supports through the NDIS or another funding stream, your feedback helps us improve the quality of care we provide.
You can use this form to:
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Make a formal complaint
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Raise a concern
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Provide general feedback
You may do so anonymously, and we will always treat your information with complete confidentiality. Making a complaint will not affect your services.
Contact line: You can share feedback by speaking directly with our team.
📞 (02) 6543 0290 ✉️ feedback@hvsupports.com
Or submit a Complaint through our form below:
External Feedback
External Complaints
If you do not feel comfortable raising your concern with us directly, or if you are not satisfied with the outcome of your complaint, you have the right to contact the following organisations:
NDIS
NDIS Quality and Safeguards Commission 📞 1800 035 544 (free call)
🌐 www.ndiscommission.gov.au ✉️ contactcentre@ndiscommission.gov.au
General
Department of Communities & Justice (DCJ) 📞 1800 000 164 🌐 dcj.nsw.gov.au
NSW Ombudsman 📞 1800 451 524 🌐 ombo.nsw.gov.au
What You Can Expect
Dedicated Process
Our team coordinates every submission, with oversight from a senior leader or the appropriate team member.
Timely Response
We’ll acknowledge your feedback within 2–3 business days.
Resolution Focus
We aim to resolve all matters within 15 working days, keeping you informed if more time is needed.
Right to Review
If you’re not satisfied with the outcome, you have the right to request a further review through our team.
Confidentiality
Your information is handled with care and only shared with those directly involved in addressing your submission.
Your Protection
We ensure all people who provide feedback are safeguarded from any repercussions, reprisals, or disadvantage.
Contact line: You can share feedback or compliment by speaking directly with our team. 📞 (02) 6543 0290 ✉️ feedback@hvsupports.com
Or submit feedback or compliment through our form: